Shipping & info
All items are sent from our studio in Tel Aviv, Israel.
Orders are shipped within 1-3 business days.
International Shipping Time
International Expedite Shipping - (our default standard shipping) - 6-8 business days
International Express shipping - 3-6 business days
Business days are not weekends or holidays. There may be delays for reasons like holidays, weather conditions, custom checks, etc. Once your order has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures. If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery. Please be patient and feel free to contact us with any concern that you have, and together we will figure things out.
Domestic shipping within Israel
$5 for registered mail for purchases under $49
free registered mail for over $49
Your option for door to door 2 day delivery for $15
Customs or Import Duties
Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. Customs policies vary widely from country to country. You may want to contact your local customs office for further information.
It is the Buyer's responsibility to check that the shipping address is updated and correct. If a package is returned to the sender because of an incomplete address, the buyer will have to pay the shipping fee again for a resend of the package.
Please make sure the address is updated and full including apt # if necessary.
Returns and Exchanges
Want to return or exchange something? No problem, as an International customer, you can return your package using any postal service. You have 7 days from the point of receiving to send it back in it's original package, unworn and unused. As the package remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
Please make sure we know the order number your return relates to and your details, please make sure those details are written in your returned/exchange package. It can usually take up to 21 working days for your return to be delivered back to Tel Aviv, depending on your location and which postal service you use. Any refund will automatically be issued to your paypal account, or your method of original payment. This typically takes 5-10 working days, dependent on your bank/card issuer.
If you want it replaced for a different size or colour, Please contact us.
You can always contact us at firstname.lastname@example.org or through the "contact us" page about anything!! Thank you :)